Returns & Exchanges

We want you to love what you ordered. If something isn’t right, we’re here to help.

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Returns & Exchanges
Return Eligibility
  • Returns accepted within 14 days of delivery
  • Items must be in the original condition received in.
🔄
Exchanges

At this time we do not offer direct exchanges. If you need a different size/item, please return your original item and place a new order.

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Non-Returnable Items
  • Final sale items
  • Gift cards
  • Custom items / limited drops
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Return Shipping

Return shipping costs are the customer’s responsibility unless the return is due to our mistake.

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Damaged or Incorrect Orders

If your item arrives damaged or incorrect, email us within 48 hours of delivery with:

  • Your order number
  • Photos of the issue + packaging label

We’ll fix it ASAP.

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Refunds

Refunds are issued to the original payment method once the item is received and inspected. Please allow 3–7 business days after your return is delivered back to us.

Start a Return Email us at: support@chemasmarket.com
Include your order number and reason for return.